IBPS CLERK (Customer Service Associate)
General Overview & Eligibility
- Conducting Body: Institute of Banking Personnel Selection (IBPS)
- Cadre: Public Sector Bank Clerical Staff
- Age Limit: 20 to 28 Years
- Educational Qualification: Graduation in any discipline + Proficiency in the local language of the state applied for.
- Computer Literacy (Mandatory Criteria): Operating and working knowledge of computer systems is compulsory. You must satisfy at least one of the following conditions:
- Possess a Certificate / Diploma / Degree in Computer Operations or Information Technology from a recognized institute.
- Have studied Computer / IT as a subject in High School (Class 10/12) or College/UniversityLocal Language Proficiency:
- Language Requirement: Candidates must be proficient in reading, writing, speaking, and understanding the official local language of the State / Union Territory applied for. Standard Class 10 or Class 12 marksheets serve as official proof if you have studied the local language in school.
- Language Test (LPT): If you did not study the local language in school, you must clear the bank’s Language Proficiency Test prior to joining.
- Posting Scope: State-wise application and posting.
- Selection Process: 2 Tiers (Prelims + Mains) — No Interview / Personality Test.
Exam Pattern & Syllabus
1. Preliminary Examination (Qualifying)
- Format: Online Objective Test
- Total Marks: 100
- Duration: 60 Minutes (20 mins/section)
- Negative Marking:25 marks per wrong answer.
- English Language: 30 Questions , 30 Marks , 20 Minutes
- Numerical Ability: 35 Questions , 35 Marks , 20 Minutes
- Reasoning Ability: 35 Questions , 35 Marks , 20 Minutes
- Sectional Cut-Off: YES.
2. Main Examination (Merit Deciding)
-
- Format: 160 Questions
- Total Marks : 200 Marks
- Duration: 135 Minutes (Sectional timing)
- General / Financial Awareness :(40 Qs, 50 Marks, 20 Mins)
- General English: (40 Qs, 40 Marks, 35 Mins)
- Reasoning Ability & Computer Aptitude: (40 Qs, 60 Marks, 35 Mins)
- Quantitative Aptitude: (40 Qs, 50 Marks, 35 Mins)
Last 3 Years IBPS Clerk Cut-Off
1. Prelims(State-Wise Out of 100 – General Category)
State / Union Territory |
2024–25 |
2023–24 |
2022–23 |
| Andhra Pradesh | 77.50 | 81.25 | 76.50 |
| Assam | 83.75 | 79.00 | 80.75 |
| Bihar | 79.50 | 78.00 | 82.50 |
| Chandigarh | 81.50 | 85.75 | — |
| Chhattisgarh | 77.00 | 77.00 | 81.25 |
| Delhi (NCR) | 80.75 | 78.25 | 84.25 |
| Goa | 68.00 | 48.25 | — |
| Gujarat | 77.25 | 75.25 | 81.00 |
| Haryana | 83.00 | 80.25 | 85.50 |
| Himachal Pradesh | 86.75 | 84.00 | 86.50 |
| Jammu & Kashmir | 86.25 | 60.00 | 83.75 |
| Jharkhand | 83.50 | 82.50 | 83.75 |
| Karnataka | 65.75 | 75.75 | 74.75 |
| Kerala | 81.25 | 81.75 | 85.50 |
| Madhya Pradesh | 80.00 | 78.00 | 85.00 |
| Maharashtra | 73.00 | 72.75 | 75.50 |
| Odisha | 86.75 | 86.50 | 87.50 |
| Punjab | 81.25 | 81.00 | 83.25 |
| Rajasthan | 83.25 | 82.00 | 86.25 |
| Tamil Nadu | 63.25 | 65.00 | 78.00 |
| Telangana | 72.50 | 78.50 | 68.25 |
| Uttar Pradesh | 79.00 | 84.00 | 84.00 |
| Uttarakhand | 87.50 | 87.25 | 89.50 |
| West Bengal | 87.75 | 85.50 | 86.00 |
2. Mains (State-Wise Out of 100 – General Category)
State / Union Territory |
2024–25 |
2023–24 |
2022–23 |
| Andhra Pradesh | 40.00 | 38.50 | 61.13 |
| Assam | 37.88 | 36.63 | 52.88 |
| Bihar | 41.25 | 38.63 | 57.38 |
| Chandigarh | 43.75 | 26.13 | 48.88 |
| Chhattisgarh | 39.25 | 36.13 | 52.38 |
| Delhi (NCR) | 40.75 | 38.25 | 61.00 |
| Goa | 34.00 | 33.38 | 46.00 |
| Gujarat | 37.25 | 34.25 | 53.13 |
| Haryana | 42.75 | 37.88 | 60.50 |
| Himachal Pradesh | 41.88 | 39.13 | 54.63 |
| Jammu & Kashmir | 40.63 | 37.88 | 52.38 |
| Jharkhand | 39.50 | 39.00 | 51.13 |
| Karnataka | 38.25 | 33.88 | 63.00 |
| Kerala | 39.75 | 39.13 | 58.25 |
| Madhya Pradesh | 41.00 | 38.00 | 55.75 |
| Maharashtra | 38.50 | 36.38 | 54.25 |
| Odisha | 42.75 | 39.63 | 58.25 |
| Punjab | 43.50 | 39.25 | 59.88 |
| Rajasthan | 41.75 | 37.38 | 57.13 |
| Tamil Nadu | 41.25 | 36.63 | 51.75 |
| Telangana | 39.00 | 35.63 | 50.13 |
| Uttar Pradesh | 40.13 | 37.75 | 56.13 |
| Uttarakhand | 41.38 | 38.38 | 57.50 |
| West Bengal | 41.75 | 38.88 | 58.00 |
Note: Clerical cut-offs vary by state based on vacancies and local applicant volume.
Key Syllabus Topics
- Quantitative Aptitude / Data Interpretation: Data Interpretation (Tables, Line/Bar graphs, Pie charts, Caselets), Number Series, Quadratic Equations, Simplification, Arithmetic (Profit/Loss, SI-CI, Time & Work, Speed & Distance).
- Reasoning Ability: Puzzles & Seating Arrangements (highest weightage), Syllogism, Blood Relations, Coding-Decoding, Inequalities, Input-Output.
- General & Banking Awareness: Current Affairs (last 4–6 months), RBI Policies, Banking Terminology, Financial Schemes, NPA/Priority Sector Lending.
- English Language: Reading Comprehension, Cloze Test, Error Spotting, Para Jumbles, Vocabulary.